You keep 80 %. Always.
Ombudo - you receive
Typical claim service - 300 € to 390 €
Typical-service range is based on public fee pages; on a 600 € claim, passengers often see 300 € to 390 € after fees. Your market may vary.
Flat 20 %, VAT included.Court? Same 20 %.We lose? You pay nothing.